FAQ
The Ins And Outs of How We Do Business
What is a home watch service?
A home watch service provides regular visual inspections of unoccupied homes to check for issues like leaks, break-ins, pest activity, or maintenance problems.
How often do you visit the property?
It depends on your plan. We offer visits every 7 or 14 days — or custom schedules upon request.
What happens during a home inspection?
We check doors, windows, HVAC systems, plumbing fixtures, visible signs of damage, pest activity, and more. A full report and photos are sent after each visit.
Do you go inside the home?
Yes, with your permission. Interior checks are part of our service and include key systems, appliances, and basic functionality.
Can you collect and forward my mail or packages?
Yes! We can bring your mail inside, forward it, or store packages safely until your return.
What if there’s an emergency while I’m away?
We’ll notify you immediately, coordinate with emergency vendors (plumbers, HVAC, etc.), and stay on-site as needed. Emergency response is included in the Guardian Plan.
Do you offer lawn or pool services?
We oversee third-party providers to ensure your lawn, landscaping, and pool care stay on schedule. We don’t mow or clean ourselves, but we manage the quality and consistency.
Can you coordinate repairs or handyman services?
Absolutely. We work with trusted vendors and can coordinate small repairs, scheduled maintenance, or one-off fixes
Do you handle smart home systems?
Yes. We check the status of thermostats, sensors, and security systems. We don’t install or repair, but we alert you if something is offline.
Will you start my car while I’m away?
Yes. In the Guardian Plan, we’ll start and idle your vehicle (1–2x/month) to help maintain battery life—just leave us the keys and instructions.
Can you help before I arrive at the home?
Yes. We offer pre-arrival prep: adjust thermostats, turn on lights, stock the fridge (with your list), and make the home feel ready to live in.
Do you clean the house?
We coordinate with trusted cleaning vendors, but we don’t provide in-house cleaning ourselves.
Do you offer short-term or seasonal plans?
Yes. We offer monthly, seasonal, or custom-duration plans depending on your needs.
Can you help set up holiday décor?
Yes! We offer seasonal décor coordination (setup and takedown), limited to ground-level and client-provided materials.
What areas do you serve?
We proudly serve The Woodlands, TX and surrounding neighborhoods. Ask us about availability in your area.
Are you insured?
Yes! We offer Yes. Mister Wilson, your friendly neighbor; carries general liability insurance for all services performed.
What do I need to get started?
Just contact us to schedule a walkthrough. We’ll discuss your home, goals, and access options, and set up a plan that works for you.
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept credit and debit cards, bank transfers, and recurring monthly payments. If you need a custom arrangement, we’re happy to discuss it.
Cancellation Policy
You can cancel your plan anytime. We simply ask for a 30-day written notice. Please note that we do not offer refunds for unused visits or mid-month cancellations.
Satisfaction Guarantee
Your peace of mind is our top priority. If something doesn’t meet your expectations, we’ll make it right. We believe in friendly, reliable service — every time.
Do you offer custom plans or add-on services?
Yes. We can tailor services to fit your needs. Any additional requests outside the base plan will be quoted separately and agreed upon in writing.
How does monthly billing work?
Plans are billed monthly in advance. Depending on your selected plan (Essential, Neighbor, or Guardian), you'll receive a clear invoice outlining the included services.